Studies and Recognition
Achieving Results in Traditionally Challenging Populations
Converge Studies
JCOM, July 2020
Converge telehealth platform supports shift in
care coordination decisions during the pandemic:
- On average, 19% of eConsults resolve with no
need for an in-person visit - Patients save travel time, exposure to COVID-19
virus is reduced, and decreased wait times for
patients needing specialty care
“If this approach is applied to health care delivery post-pandemic, eConsults will help reduce unnecessary in-person specialist visits and will free up space and time for patients who genuinely do need in-person specialty care.”
CHCF, July 2020
Mixed-methods evaluation shows substantial success for
providers using Converge telehealth platform, including:
- 80% of eConsults closed without patients needing additional help
- 75% of providers are detecting behavioral health conditions earlier
- High-cost service usage was reduced over 18 months
“Users report high satisfaction on all aspects of use, from onboarding to user interface to maintenance and ongoing engagement.”
– L.A. Care eManagement Evaluation
Health Affairs, March 2017
A first-of-its-kind, longitudinal study on the
Converge eConsult system demonstrating:
- Sustainable long-term improvement in specialty care access over 3.5yrs
- Cost-effective solution for traditionally underfunded safety net providers
“The implementation of this system suggests that even in a large, underserved urban population, specialty access is not an intractable problem, and that a shift in the model for specialty care can provide rapid electronic input for thousands of patients in need.”
– Paul Giboney, MD – Director of Specialty Care at LADHS
CHCF, July 2020
Mixed-methods evaluation shows substantial success for
providers using Converge telehealth platform, including:
- 80% of eConsults closed without patients needing additional help
- 75% of providers are detecting behavioral health conditions earlier
- High-cost service usage was reduced over 18 months
“By facilitating communication and maximizing scheduling access, eConsult plays a significant role in how we create capacity and sustainably provide coordinated care for patients with DR across all of the LADHS sites.”
– Lauren P. Daskivich, MD, MSHS – Director, Ophthalmology & Eye Health Programs at LADHS
Converge Awards
Los Angeles County Department of Health Services (LADHS) and Safety Net Connect have been
nationally recognized for the Converge eConsult system:
Diamond ABBY Award for Innovations in Healthcare SM — for dramatically reducing the cost of quality healthcare.
National Association of Counties Achievement Award — for accomplishments in patient-centered specialty care.